How do I cancel or return my Oculus device for a refund?

If Your Order Hasn’t Been Charged Yet

If you purchase a product from the Oculus site and your payment method hasn't been charged yet, you can cancel your order.

To cancel your order:

1. Log into your account.
• If you checked out as a guest, click here to access your guest account.
2. Click on My Orders from the left menu.
3. Select the order you want to cancel.
4. Locate the option “Do you want to cancel this order?”
• If you do not see this option, the order has already processed and can no longer be canceled.
5. Select your reason for cancellation from the drop down menu.
6. Click Cancel Order.

If you have any trouble with the steps above, you can contact Oculus Support to cancel your order.

If Your Order Has Already Been Charged

If you ordered a product from the Oculus site and your payment method has been successfully charged, the order can no longer be canceled. If your product has already shipped, you may request a return for a refund.

To request a return for refund:

1. Log into your account.
2. Click on My Orders from the left menu.
3. Select the order with the device you wish to return.
4. Locate the option “Return this product”.
5. Select your reason for cancellation from the drop down menu.
6. Input the requested information
7. Click Submit Return Request.

Note: If you do not see the option to request a return through My Orders, you may still be able to request a refund by contacting Oculus Support.

Keep the following things in mind if you return your Oculus device for a refund:

• We’ll issue a refund for Oculus devices returned within 30 days from when your order shipped.
• You’ll receive a refund to your payment method once your Oculus device has been returned and inspected.
• Shipping fees are non-refundable.

Note: If you bought your Oculus device from a retail store, you’ll need to visit the store you bought it from to request a refund.